Return & Refund Policy
Last Updated: August 20, 2024
1. Overview
At GLOBAL YUHANG TRADING LIMITED (譽航環球貿易有限公司), we value our customers and strive to provide a positive shopping experience. We understand that choosing jewelry online may involve questions about style, size, color, and product details.
This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through our website.
Our policy is subject to applicable consumer protection laws. Nothing in this policy is intended to exclude or restrict any mandatory rights you may have under the laws applicable to your purchase.
2. Return Eligibility
If you wish to return an item, please contact us before sending it back.
Unless otherwise required by applicable law, eligible items should meet the following conditions:
- The item is unused, unworn, and in its original condition.
- The item is returned with its original packaging, accessories, and any included documentation, where applicable.
- You provide valid proof of purchase, such as an order confirmation or order number.
- The return request is submitted within the applicable return period specified by our policy or required by law.
Jewelry should be handled carefully when being considered for return. Please avoid wearing, altering, cleaning with harsh chemicals, or otherwise damaging the item before a return request has been resolved.
Certain products may be subject to additional return conditions for hygiene, personalization, or other legitimate reasons, but only to the extent permitted by applicable law.
3. Damaged, Defective, or Incorrect Items
We encourage customers to inspect their orders upon delivery.
If your item arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.
To help us review your request, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the item and the issue.
- Photographs of the packaging, where relevant.
After reviewing the information, we will advise you on the available resolution. Depending on the circumstances and applicable law, this may include a replacement, exchange, repair, or refund.
Where a return is necessary because an item is defective, damaged, or incorrectly supplied, we will provide appropriate instructions and address reasonable return shipping costs as required by applicable law.
4. Items That May Not Be Eligible for Return
Subject to mandatory consumer rights and applicable law, the following items may be excluded from voluntary returns:
- Personalized, customized, or specially made-to-order jewelry.
- Items that have been worn, damaged, altered, or misused after delivery.
- Items returned without the required components or packaging, where these are necessary to assess the return.
- Items returned outside the applicable return period, except where an extension or other remedy is required by law.
For hygiene reasons, certain jewelry items may be subject to specific restrictions where lawful and clearly communicated before purchase.
These exclusions do not apply where a return, replacement, refund, or other remedy is required by applicable law, including for defective or misdescribed products.
5. Exchanges
If you wish to exchange an item for a different style, size, or other available option, please contact us at auht6783@outlook.com before returning the product.
Exchanges are subject to product availability and the applicable return conditions.
If a direct exchange is unavailable, we may discuss an alternative solution, such as returning the eligible item and placing a new order, subject to applicable law.
For defective, damaged, or incorrectly supplied items, any available exchange or other remedy will be handled in accordance with applicable consumer protection requirements.
6. How to Request a Return
Please follow these steps to request a return or exchange:
Step 1: Contact Our Customer Service Team
Email auht6783@outlook.com with your order number and the reason for your request.
Step 2: Provide Supporting Information
If the item is damaged, defective, or incorrect, include clear photographs and any relevant details to help us assess the issue.
Step 3: Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions, including the return destination where applicable.
Please do not send items to our business address unless our team has confirmed that this is the correct return destination.
Step 4: Ship the Approved Return
Pack the item securely and follow the return instructions provided. We recommend using a shipping service with tracking and keeping your proof of shipment.
Step 5: Return Review and Resolution
Once the returned item is received, where a physical return is required, we will inspect it as appropriate and notify you of the outcome and any applicable next steps.
We will not use this review process to delay or deny remedies that are required by applicable law.
7. Refund Policy
Approved refunds will be processed using the original payment method where reasonably possible, unless otherwise agreed or required by applicable law.
The refund amount and any applicable delivery charges will be determined according to the circumstances of the return, our applicable policies, and mandatory legal requirements.
Once a refund has been initiated, the time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
We cannot guarantee a specific posting date for a refund after it has been processed by the relevant financial institution.
If you believe a refund is delayed, please contact us with your order number so we can help check its status.
8. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the laws applicable to your purchase.
- Damaged, defective, or incorrect items: We will address reasonable return shipping costs where required by applicable law or as otherwise agreed with you.
- Change of mind or personal preference: The customer may be responsible for return shipping costs where permitted by applicable law and disclosed in advance.
- Other return requests: Shipping costs will be assessed according to the circumstances of the return and the applicable policy.
Original shipping fees, customs duties, import taxes, and other charges may be non-refundable where permitted by law. Any mandatory refund of such charges will be handled in accordance with applicable legal requirements.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at auht6783@outlook.com.
We will make reasonable efforts to accommodate cancellation requests received before the order is processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed instead.
This section does not limit any cancellation rights available under applicable law, including statutory cooling-off rights where they apply.
10. Missing or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number and shipping information.
We will make reasonable efforts to help check the shipment status and, where appropriate, coordinate with the relevant shipping provider.
If a shipment is confirmed lost or another delivery issue arises, available remedies will be determined in accordance with the circumstances, our applicable policies, and relevant consumer protection laws.
11. International Returns
As GLOBAL YUHANG TRADING LIMITED is based in Hong Kong and serves international customers, returns may involve cross-border shipping.
Before sending an international return, please contact our customer service team for instructions.
Customers may be responsible for applicable customs documentation or return shipping charges where permitted by law and disclosed in advance. We will explain any known return requirements before you ship the item.
For returns involving defective, damaged, or incorrectly supplied goods, we will address shipping costs and other remedies as required by applicable law.
12. Consumer Rights
This policy does not affect any mandatory statutory rights you may have under the consumer protection laws of your country or region.
Depending on your location and the circumstances of your purchase, you may have additional rights concerning faulty goods, incorrect descriptions, online purchase cancellations, refunds, or other remedies.
Where applicable law provides a longer return period, a mandatory cooling-off period, or additional protections, those legal requirements will take precedence over any conflicting provision of this policy.
13. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business operations, return procedures, or applicable legal requirements.
The latest version will be published on this page with the revised “Last Updated” date.
Any changes will apply as permitted by applicable law and will not unlawfully remove rights already available to customers.
14. Contact Us
If you have questions about returns, exchanges, refunds, damaged items, or order cancellations, please contact us using the details below.
Company Name: GLOBAL YUHANG TRADING LIMITED
Chinese Name: 譽航環球貿易有限公司
Email: auht6783@outlook.com
Address: Unit 903, 9/F., Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong.
Please include your order number in your email so we can assist you more efficiently.
Thank you for choosing GLOBAL YUHANG TRADING LIMITED. We appreciate your trust and will do our best to assist with your concerns in a fair and professional manner.